Review: Shopping at 11Street.my for a bag

5

The Malaysia Cyber Sales has ended, and I’ve decided to buy something because I really needed a replacement for my aged bag which has served me for a good eight years.

The bag I’m replacing was a free gift I obtained for signing up for their credit card. I never knew it would last that long, or that it would eventually become my laptop bag and be used to travel the world.

Anyway, after trying my best to delay replacing it, I finally caved after one of its zipper came off and became a danger to my fingers.
broken zip
So, I decided to go online shopping to seek for a replacement bag and the target was a not so ‘laptop bag’ looking bag.

I wanted something casual, but has enough room for me to use to the office. A couple of years back, I’ve started to preferred carrying a backpack than a briefcase to work, so this bag should be a backpack.

After doing much comparison between numerous online malls such as the ever popular Lazada, iPmart, ebay, Rakuten and 11Street, I finally decided that 11Street offered the best rates for the bag I wanted which is the Everki Swift Light 17″ Laptop Backpack. (You can read the review here)

11Street somewhat managed to offer me free shipping for my purchase with an additional 11% discount offered from the price. I thought it was quite a deal especially since the delivery time was shorter than other e-malls. My decision to buy the bag from 11Street was also due to the ease in using the discount coupons offered if compared to other e-malls which require you to insert some weird code to enjoy the discount.

The coupon storage area.
The coupon storage area.

At 11Street, you just need to apply for the coupon you think you qualify for, and it will be included in your ‘saved coupon’ options. The next time you checkout your purchase, you can choose from the coupons you have and use them accordingly. It’s so simple!

At 11Street, you just select which coupon you want to use.
At 11Street, you just select which coupon you want to use.

Payment was a breeze using my credit card, and confirmation of my order was obtained within 12 hours of my purchase. In fact, the bag I bought was shipped the same day and it took two days to be delivered safely.

The experience shopping with 11Street was indeed very positive if compared to my purchase with some other e-malls which made me sweat over the delivery.
11Street tracking
In fact, 11Street does seem to be much better if compared to the other e-malls I’ve used before because they seem complete enough to include parcel tracking details, a general refund/return policy, and the ease of adding former products you’ve spotted to the cart even after you’ve been browsing for a while.
11Street recently refund
The only thing I didn’t like about 11Street was how they depicted ‘free shipping’ because most of the times thier ‘free shipping’ excludes East Malaysia. I mean, if it’s free shipping, be sure it’s totally free bah kan?

The annoying and disappointing message.
The annoying and disappointing message.

Anyway, I am happy with 11Street so far, so I wouldn’t mind returning for another purchase next time. Oh, did I also mention that you can easily add a former item you’ve viewed to your cart despite already browsing through the many hundreds? Well, check it out below!
11Street recently viewed

Psssttt – This is not a paid post. Just thought I should share the experience.

5 COMMENTS

  1. ITS THE WORST CUSTOMER SERVICE, I STRONGLY RECOMMEND NO ONE TO BUY FROM THE SITE.. THEY DONT DELIVERY YOUR PRODUCT THEN SAY FOLLOW UP WITH SUPPLIER AND DONT EVEN GIVE THE MONEY BACK

    SUPPLIER DOES NOT GET BACK AND YOU ARE THE ONE FOLLOWING AND SUFFERING BECAUSE YOU TRUSTED 11STREET PAID MONEY AND SCAM

    • Same thing happened to me. I have waited for refund for 20 days but nothing happened. I had to call their general line (which they shared with Celcom because they shared the same office) because NO ONE ANSWERED MY DAMN CALL and they freaking IGNORED MY INQUIRY regarding my refund. I cancelled my purchase because the seller did not take any action after 1 week of payment. And now I am suffering to get my refund back. I have wasted a lot money to buy prepaid reload just to talk with their voice mail. No wonder the company’s review is very bad, especially when it comes to refund.

    • The worst website hands down! I know this comment won’t make much of a difference cause people will still ignorantly trade at this website. I am an expat and I have never seen such a bad customer care service anywhere in any other country. These a#@holes don’t have any sympathy for their customers and literally are of little help. Unbelievably they have no hierarchy or any supervisor to report to!? I strongly recommend NOT TO SHOP at this website unless you have lot of time on your hand to wait for their slow delivery or do not value your money which quite often gets locked with them for a long while with 0% interest. lol!

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